Your account
Support
Your direct line to the AbroadMate team. Every question, bug report and request lives here as a ticket you can follow to resolution.
Support is always available, whatever your plan or billing status — reaching help is never behind a locked feature.
Opening a ticket
Pick the closest category
It routes your ticket to the right person faster.Set a priority
Low, normal, high or urgent. Use urgent for “the AI is down”, not for feature requests.Describe the issue
A short subject, then the detail: what happened, what you expected, and how to reproduce it if it is a bug.
Tracking replies
Each ticket is a thread. When the AbroadMate team replies, the ticket updates and you are notified by email. Reply in the same thread to keep the whole history in one place. Tickets move through open, in-progress and resolved states.
Good things to raise here
- A partner university that is missing or wrong in the Knowledge Base
- A channel that will not connect, or a Meta verification problem
- A billing or plan question
- The AI saying something it should not — include the conversation
- A feature you wish existed
For anything about a specific student conversation, mention the student’s name or number so the team can find it quickly.