AbroadMate documentation
Everything your agency runs on, in one guide.
AbroadMate is an AI assistant and student CRM for study-abroad agencies. It answers every student who messages you — day or night, in English or Bangla — qualifies them, and hands your team a tidy pipeline to work.
The journey of one student
New lead
A student messages you
Counselling
The AI qualifies and answers
Application
Documents and university choices
Offer
Accepted, deposit paid
Visa
Paperwork and interview
Enrolled
On their way abroad
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What AbroadMate does
Prospective students reach your agency through many doors — a WhatsApp number on a flyer, a Facebook page, a comment under an ad, the chat bubble on your website. Most of those messages arrive after hours, in bursts, and in a mix of languages. Answering all of them quickly, every day, is the single hardest part of running an agency.
AbroadMate takes that load off your team:
- Every message gets an instant, accurate reply — from your own programmes, intakes, fees and process, not generic internet knowledge.
- Serious students are identified automatically and marked hot, warm or cold so counsellors spend their time where it counts.
- Nothing falls through the cracks — each qualified student becomes a CRM record with their stage, history, documents and next action.
- Your team stays in control — step into any conversation and the AI steps back until you are done.
Who it is for
Education and study-abroad consultancies — from a single-desk operation to a multi-branch agency with sub-agents. If your business depends on turning inbound enquiries into enrolled students, the platform is built around your workflow: counselling, applications, offers, visas, deposits and commissions.
The pieces of the platform
Everything lives in one place — the dashboard at app.abroadmate.co. It has four broad areas:
The conversation surface
The Inbox and Overview — watch what the AI is doing and reply by hand when you want to.
The AI agent
Manage Agents, Knowledge Base, Performance and Playground — shape how the assistant thinks and answers.
The student CRM
Leads, student profiles, Enrolled Students, Tasks and Followups — your pipeline from first hello to graduation.
Money
Finance, Business analytics and Billing — commissions, invoices, revenue forecasts and your AbroadMate plan.
How to read these docs
The sidebar follows the dashboard’s own menu, top to bottom. Every page explains one screen: what it is for, what each part does, and how to get the most out of it. There is a search box at the top (press ⌘K or Ctrl K) and a Glossary for any unfamiliar term.
These pages cover the agency dashboard only. The separate admin console used by the AbroadMate team is not documented here.