Channels & control
Integrations
Where you connect the places students message you from. Each connected channel becomes a source of conversations in the Inbox.
The channels
- WhatsApp Business
- The channel most Bangladeshi students prefer. Connected through Meta. Supports a shared-number “coexistence” mode.
- Facebook Messenger
- Messages sent to your Facebook Page. Quick to connect — you choose which Page the agent should answer for.
- Website Widget
- A chat bubble you embed on your own website. You set the assistant’s display name, its greeting, and which domains may load it.
Slack, Telegram and email are listed as coming soon.
Connecting Facebook Messenger
Start the connection
Click connect on the Messenger card and sign in to Facebook.Choose a Page
Pick the Facebook Page you want the agent to handle messages for.Confirm
The channel goes live. New messages to that Page now appear in your Inbox.
You can also let the agent reply to comments on that Page’s posts, controlled by a per-Page toggle.
Connecting the website widget
Configure it
Set the assistant name (e.g. “Support Assistant”), the opening greeting, and the list of domains allowed to show the widget.Add it to your site
Paste the provided snippet into your website. Your web developer will know where it goes.Test
Open your site and send a message — it should land in the Inbox on the Website channel.
Connecting WhatsApp
WhatsApp runs through Meta and involves a verification step, so allow a little extra time. Two setups are possible:
- Dedicated number — a number used only by the AI.
- Coexistence — the AI shares your existing WhatsApp Business number. You keep replying from the WhatsApp app on your phone; the AI reads those replies, pauses while you are handling a chat, and picks back up when you stop.
Coexistence numbers are special
Channel health
Connected channels show their status. If Meta flags or restricts a WhatsApp number, or an access token expires, you will see a warning here (and a “reconnect” prompt). Reconnect promptly — while a channel is unhealthy the AI cannot reply on it.
WhatsApp templates
To message a student on WhatsApp more than 24 hours after their last message, you need a pre-approved template. Manage those on the WhatsApp Templates screen.