Work as a team, on every channel your students use.
The team-and-channels release
Agencies can now work as a team — roles, assignee filters and country-based auto-assignment — while Instagram joins the channel list and the inbox goes live.
Highlights
- Team roles, an AI / Human / Pending inbox and auto-assignment by destination country
- Instagram DMs and comments answered by the AI, alongside WhatsApp and Messenger
- Voice messages understood on WhatsApp and Messenger
- A live inbox that updates without a refresh, with reply-window aware sending
- Bulk knowledge base cleanup, CSV / Excel Q&A upload and new CRM shortcuts
Full release notes37
Overview
Additions center on teams and channels: role-based dashboard access, All / AI / Human / Pending inbox views that keep knowledge gaps apart from human takeover, My chats / All chats / Unassigned filters, and auto-assignment of new chats to counselors by destination country. Instagram joins WhatsApp and Messenger, voice notes are understood, the inbox updates live and switches to WhatsApp templates once the 24-hour window closes. The CRM, knowledge base and integrations gained everyday shortcuts; fixes target conversation memory, the website widget, Facebook page connections and contact names; security was tightened across sign-in, rate limits, headers and agent ownership; and the AI service was reorganised into focused modules.
Added
17
- Instagram channel — connect an Instagram account through Facebook Login and answer its DMs and comments through the AI inbox; scheduled posts publish to Instagram after the Facebook Page. Instagram is in Integrations with a Testing badge
- Team roles — role-based dashboard access for team members
- Inbox views — All / AI / Human / Pending tabs; a knowledge gap is kept apart from a human takeover, a gap-driven handover moves to Pending, and the two are distinct at a glance
- Inbox assignee filter — My chats / All chats / Unassigned with a per-assignee count; counselors open on their own chats
- Auto-assign by country — counselors are given destination countries, and a workspace switch assigns each new chat to the least-busy matching counselor
- Live inbox — the conversation list and the open thread update as messages arrive, without a refresh
- Reply-window aware composer — the inbox knows when the 24-hour window has closed and sends a WhatsApp template instead
- Voice messages — WhatsApp and Messenger voice notes are transcribed and understood by the agent
- Chat attachments — the public chat page accepts files; images are compressed and every chat file counts toward workspace storage
- Demo booking management by the agent — the agent can reschedule, correct and close a booking, and asks for the agency Page or website link instead of an email
- CRM — open a student's chat in the Inbox from their record, change a stage from Enrolled Students, edit the academic profile from the student page, and a File Opening Fee invoice type
- Knowledge base — select entries and bulk-delete them on both knowledge base pages
- Integrations — pick which agent a channel connects to, with guided Facebook connect in multi-agent workspaces
- Facebook comment replies carry the text of the post the comment was left on
- Marketing — yearly pricing at 20% off, a 7-day free trial and unlimited channels on every plan
- Docs — a "Before you connect" channel troubleshooting guide
- Login page — a 3D card over an animated blooming-meadow backdrop
Changed
5
- The conversations page is now the Inbox
- The agent suggests 2–3 countries rather than reciting the whole list
- Currency is stored and shown as taka (৳) everywhere in finance and CRM, and student invoice payments count as income
- Leads shows the whole pipeline instead of the last 30 days
- The AbroadMate website now runs our own chat widget, keyed on the visitor phone number
Fixed
10
- The agent no longer forgets what a prospect already said, and a failed summary no longer erases part of a conversation
- The website widget domain allowlist no longer rejects every chat, and the input stays typeable while a reply streams
- Duplicate chat sessions and double sends on the public chat
- Connecting one Facebook page no longer disconnects the others, and a page or number that moves agent routes to its newest connection
- Messenger contact names resolve without extra Meta approval, and failed profile photos are retried
- Deleting an agent removes its knowledge base vectors
- CSV / Excel imports keep multi-line cells, and torn Q&A rows are stitched back together
- Contact names survive long inbox time windows and threads opened from the CRM
- A past or already-handled demo no longer blocks booking a new one
- One 24-hour sign-in is kept across tabs and browser restarts
Security
3
- Agent ownership is enforced on every agent-scoped route
- Public chat, upload and sign-up routes are rate-limited
- Response headers tightened on private surfaces, and platform-admin sign-in hardened
Infrastructure
2
- The AI service was reorganised into focused modules for tools, prompts, sessions, conversation turns and knowledge base writes
- Dependency bumps across the Go, Python and frontend services
